shipping policy
When it comes to shipping your skincare products, we understand the importance of timely and reliable delivery. That's why we have implemented a set of shipping policies to ensure a smooth and efficient shipping process for all our customers.
1. Shipping Methods: We offer various shipping methods to cater to your needs. Whether you prefer standard shipping, expedited shipping, or international shipping, we have options available to suit your requirements.
2. Processing Time: Once your order is placed, our team works diligently to process and prepare it for shipment. Our standard processing time is 1-2 business days, ensuring that your products are ready to be shipped as quickly as possible.
3. Shipping Time: The shipping time will vary depending on your location and the shipping method chosen. Typically, domestic orders within the United States are delivered within 3-5 business days, while international orders may take longer due to customs clearance and local postal services.
4. Shipping Costs: We strive to offer competitive shipping rates to our customers. The shipping cost will be calculated based on the weight of your order and the destination. You can view the shipping cost at the checkout page before finalizing your purchase.
5. Tracking Information: To keep you informed about the progress of your shipment, we provide tracking information for all orders. Once your order is shipped, you will receive a tracking number via email, allowing you to track your package's journey until it reaches your doorstep.
6. Shipping Restrictions: While we strive to deliver our products worldwide, there may be certain restrictions and limitations imposed by local customs authorities. It is important to familiarize yourself with your country's import regulations and restrictions before placing an order.
7. Lost or Damaged Packages: In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund.
8. International Shipping: For international orders, please note that additional customs duties, taxes, and fees may apply. These charges are the responsibility of the recipient and are not included in the product or shipping cost. We recommend checking with your local customs office for more information on potential charges.
At My Store, we prioritize the satisfaction of our customers, and our shipping policies are designed to provide a seamless and reliable shipping experience. If you have any further questions or concerns regarding our shipping policies, please don't hesitate to contact our customer support team.